211 is an information and referral service that refers citizens towards community organisations, public and parapublic services and programs near them.
AN ESSENTIAL SERVICE
211 service helps curb poverty and social exclusion, giving the people with non-urgent social needs rapid information on the social and community resources that will help them find solutions to move beyond their precarious situations.
211 is a free service, largely accessible especially for low-income people, seniors and newcomers.
With the help of statistics from calls and web frequency, 211 sheds a light to government officials and decision-makers on social needs and in determining missing resources that are needed.